"Long before the pandemic hit, I was deeply concerned about loneliness. In the age of COVID-19, I’m worried that loneliness could deepen further, that we could see the physical distancing that we’re asked to observe translate into social distancing as we feel more and more disconnected from the people we need in our lives."

"Good feedback loops and data displays are critical. You have to start with data. If you can only quantify 10 percent of the problem right now, then start there. As more data comes in, you replace assumptions with knowledge. Then you need to apply your judgment.One of the most important things is keeping someone at your side who will challenge you to balance the quantitative and non quantitative inputs to your assessments, who will watch for gaps in your assessments."