What is personal information?
Personal information is any information in any form by which you are identified or from which you are reasonably identifiable.
Why and when we collect your information
Continuity Matters collects the information you give us either online or by email, post, facsimile, face to face, over the phone or through our affiliates and partners. In most cases, the personal information we collect from you is the personal information required in order to provide services to you, and also for ongoing management and support of those services. This information may include your full name, mailing address, phone number, email address, ABN and other relevant additional details. We also collect your payment details such as your credit card number or bank account details.
Cookies are small pieces of data sent by your browser when you use many websites, including the Continuity Matters website. The cookies are stored on your computer or device. They capture information, such as your viewing preferences, to help us make our website more efficient.
You can choose to disable cookies through your browser settings.
How we use your information
We collect and use your personal information to deliver our services to you. This will include provision to you of sales and technical support, billing and credit control, renewal notices, maintenance notices, system changes and other functions relevant to your services with us. As part of the provision of services, we may outsource some of our functions to third parties, which may involve the disclosure of personal information. These third parties will not be permitted to use the information for purposes other than those for which the information is disclosed.
We may use your information to measure your experiences of our products/services/website, improve or develop our products/services/website, perform research and analysis, and contact you for marketing purposes (including but not limited to new products, services, promotions, give-aways, via email, telephone and SMS). If you do not wish to receive any marketing communications from Continuity Matters, you may opt-out and stop the delivery of future promotional material from Continuity Matters by following the special instructions in the email you receive. These instructions will tell you how to remove your name from our promotional list.
How do we store and protect your personal information?
We take all reasonable steps to protect your personal information from unauthorised access, misuse or disclosure. We restrict access to personal information to authorised personnel only.
We will only keep your personal information while it is necessary for one of the purposes for which we have collected it or while otherwise required or permitted by law. Otherwise, we will take reasonable steps to destroy or permanently de-identify your personal information.
Who can access and correct personal information?
We will provide you with access to your personal information, which you may ask for at any time and we request that where possible this be done in writing. We may not give access in circumstances that are set out in the Privacy Act (APP12), such as where providing you with access would unreasonably impact on the privacy of others or where we are required or authorised by law to deny access.
Continuity Matters may charge a fee for the retrieval of this information.
If your personal details change, you may ask us to correct or update it.
To request access to or correction of your personal information, please contact us on the contact details included in this policy.
C/- Company Secretary
Level 9, 123 Queen Street
Melbourne VIC 3000