Immersive Cyber Incident Crisis Simulation for an ASX-Listed Logistics Provider
Continuity Matters designed and facilitated a live, multi-scenario cyber-attack tabletop exercise for an ASX-listed logistics firm, reducing executive incident response decision time by 40% and validating all CPS 230 third-party continuity protocols.
Industry: Supply Chain & Logistics
Organisation Size: 1,200+ Employees / National Fleet Operations
Core Challenge: Executive Crisis Readiness & Third-Party Dependency Testing
The Challenge
An ASX-listed logistics provider with a highly distributed supply chain needed to validate its executive response to a catastrophic operational shutdown. While the company possessed standard, document-based Business Continuity Plans (BCPs), these plans had never been stress-tested against a modern ransomware scenario. The board lacked clear visibility into how the executive team would coordinate manual warehouse workarounds, manage strict customer communications, and handle the legal ramifications of a major data breach involving third-party downstream suppliers.
Our Approach
Continuity Matters engineered and facilitated a dynamic, four-hour live simulation exercise tailored to the client's actual digital footprint:
Custom Ransomware Inject Scenario: Developed an escalating, clock-driven cyber incident scenario that simulated a total loss of core dispatch and fleet tracking software.
Live Pressure Testing: Injected rolling operational curveballs during the live session, including mock media inquiries, regulatory notification deadlines, and sudden third-party vendor blackouts.
Crisis Communication Triggers: Evaluated the executive team’s execution of communication trees, identifying bottlenecks in how information moved from technical IT teams to executive leadership.
Post-Exercise Review (PIR): Conducted a comprehensive debriefing session to map the team's actual decision-making timeline against international ISO 22301 resilience standards.
The Results
40% Shorter Decision Windows: Eradicated operational bottlenecks, successfully reducing the executive team’s average time-to-decision for critical communication triggers by 40%.
Validated Manual Workarounds: Successfully tested and updated manual backup protocols, ensuring warehouse dispatch operations could maintain a baseline 60% capacity during a complete IT blackout.
Boardroom-Grade Assurance: Delivered a comprehensive post-simulation report and an updated crisis playbook, giving the board clear, verifiable proof of executive readiness.