The importance of Workplace Recovery

Securing workplace recovery facilities is often left until the very end of the business continuity planning process. Often, no facilities are reserved at all and organisations use the “Pot Luck” approach and assume that a hotel will be available.

If an organisation has developed and implemented a business recovery plan, it is essential that it is exercised at least annually. The exercises should be based on realistic scenarios – so that the recovery teams can experience how a real crisis feels.

An important component of the experience – is to give recovery staff the opportunity to complete the exercise in the environment they would use in a real crisis.

The primary reasons for reserving workplace recovery facilities are:

  • It provides assurance to management that the recovery space and technical infrastructure is fit for purpose and usable in a crisis. Much valuable recovery time will be lost if the infrastructure needs to be established in an unfamiliar location, such as a hotel.

  • There are many risks associated with taking the “Pot Luck” approach – see other section.

  • Many organisations assume that recovery operations will be carried out from someone’s home. This has the same risks as above, but is not feasible from a crisis management perspective. The recovery team will need to have access to a secure, functional space that is accessible 24x7 and has reliable power and communications infrastructure.

  • During recovery operations, many meetings will need to be held, some of which will be confidential or sensitive. Assurance of confidentiality is much more difficult to achieve in a hotel or someone’s home.